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Delivery and Returns Policy

DELIVERY CHARGES

UK - Standard fee of £12.99 plus vat

INTERNATIONAL DELIVERY

Please contact us on T: 01709 703 992, via email at  This email address is being protected from spambots. You need JavaScript enabled to view it. or by clicking here to learn about specific delivery costs to your country.

DELIVERY TIME

We carry large stocks at all times and can normally offer next day delivery. Some products however are special order, please enquire directly for exact delivery estimates.

For out of stock items where we order upon our suppliers, we try to maintain accurate lead time forecasts but ultimately these are in the hands of our suppliers.

Warranty

ATR Performance Dampers are covered by a two year manufacturer warranty, effective from the date that the shock was purchased. In the unlikely event of a claim under the warranty ATR Performance Dampers will require evidence of purchase. It is a requirement of the Manufactures warranty agreement that any faulty unit must be returned to ATR Performance Dampers, who will then forward it to the Manufacturers Quality Department who will assess any relevant claim. ATR Performance Dampers will, at its discretion, repair or replace shocks which are part of a valid claim.

This warranty will not be valid if there is evidence of incorrect installation or signs that the unit has been tampered with. Units should be returned to ATR Performance Dampers, at the address shown below. A note giving details of the failure and the conditions prevailing at the time should accompany the unit. Receipt of the unit will be acknowledged and ATR Performance Dampers will endeavour to respond within 10 working days.

This warranty does not apply if the shock has been used for competition purposes. ATR Performance Dampers and our manufacturers are dedicated to producing Shock Absorber and Struts that satisfy the exacting requirements of our customers. As part of our Quality System, we are committed to a quality improvement programme and we regard the feedback of our customers as an essential part of this process.

WARNING Do not over-tighten base control knob in either direction, as this will result in locking the adjustment on the complete assembly.

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